Terms and Conditions – Crown Ride Reservation

By booking a service with Crown Ride Reservation, you agree to the following terms and conditions:

1. Reservation and Payment

  • All bookings must be made in advance through our official website, phone, or WhatsApp.

  • Clients may choose to pay in advance (via card or online methods) or in cash on the day of the service.

  • If paying in cash, clients must follow the confirmation procedure described in section 10 (Cash Payment Policy).

  • Prices may vary depending on distance, time, vehicle type, and additional services.

  • The final price provided on our website, in the email, or via WhatsApp quotation is the exact amount the client will pay — with no hidden fees or surprise charges.

2. Cancellation Policy

  • Cancellations made more than 24 hours before the scheduled service are eligible for a full refund (for prepaid bookings).

  • Cancellations made within 24 hours are non-refundable (for prepaid bookings).

  • For cash bookings, clients must confirm their reservation no later than 1 hour before their flight time (see Section 10).

  • Failure to confirm a cash booking within the allowed time frame will be treated as a cancellation or no-show.

  • Repeated last-minute cancellations or unconfirmed bookings may result in a refusal of future service.

3. Client Responsibilities

  • Clients must provide accurate pick-up and drop-off information.

  • It is the client’s responsibility to be ready at the agreed time and location.

  • Any damages caused to the vehicle by the client will be the client’s responsibility and may incur repair charges.

4. Delays and Force Majeure

  • At Crown Ride Reservation, we instruct all drivers to arrive at least 30 minutes before the scheduled pick-up time to ensure punctuality and peace of mind.

  • However, we are not liable for delays caused by traffic, road conditions, weather, accidents, or other unforeseen circumstances beyond our control.

  • In such cases, we will make every effort to inform the client and offer reasonable solutions.

5. Luggage Policy

  • Clients are allowed one suitcase and one carry-on per person.

  • If a client plans to travel with additional or oversized luggage, it is their responsibility to ensure the selected vehicle is suitable for carrying all items comfortably.

  • Crown Ride Reservation is not responsible for discomfort caused by overpacking, such as passengers needing to carry luggage on their laps or in the passenger seating area due to lack of trunk space.

  • If you are unsure about your luggage volume, please inform us in advance so we can recommend an appropriate vehicle.

6. Child Seats and Special Requirements

  • Child seats are available upon request and must be reserved in advance.

  • Clients with mobility or medical needs must inform us during the booking to ensure suitable arrangements.

7. Company-Initiated Cancellations

  • If Crown Ride Reservation must cancel a confirmed service due to unforeseen circumstances, the client will receive a full refund or an alternative arrangement when possible.

8. Behavior and Conduct

  • Clients must maintain respectful behavior toward the driver and vehicle at all times.

  • The company reserves the right to refuse service to anyone under the influence of alcohol, drugs, or displaying aggressive behavior.

9. Governing Law

  • These terms and conditions shall be governed by and interpreted in accordance with the laws of the Dominican Republic.

  • Any legal disputes will be resolved under Dominican jurisdiction.

10. Cash Payment Policy

  • Clients who choose to pay in cash must confirm their reservation by responding to the reminder message we send via email, WhatsApp, or phone call.

  • This confirmation must be received no later than 1 hour before the scheduled flight time, starting from the day before the transfer.

  • Failure to confirm the reservation may result in automatic cancellation of the service without notice.

  • Clients who repeatedly fail to confirm may lose the ability to book future services with cash.

11. Service Modifications Policy

  • Clients may request changes to their reservation (such as pick-up time, location, or vehicle type).

  • To ensure availability and proper coordination, all modifications should be requested at least 24 hours in advance.

  • While we may still accommodate same-day or last-minute changes, they are subject to availability and cannot be guaranteed.

12. Waiting Time Charges

  • We actively monitor all flight arrivals to adjust pick-up timing in case of delays or early landings.

  • On average, it takes most clients between 30 and 50 minutes to exit the airport after landing.

  • We include a grace period of up to 80 minutes after the flight arrival time at no extra charge.

  • After the first 80 minutes, an additional fee of $10 USD per each 30-minute interval will apply for extra waiting time.

13. Language

  • In case of discrepancies between translated versions of these Terms and Conditions, the English version shall prevail.

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Frequently Asked Questions:

How can I make a reservation?

You can make your reservation directly through our website in the booking page clicking here, via email at the following address:  bookings@crownridereservation.com, or by WhatsApp message clicking the number: +18296758945

We recommend booking at least 24 hours in advance to ensure availability, especially during high season. However, we do accept last-minute bookings based on availability.

Absolutely! If your address isn’t listed in the form or you need a vehicle with a different capacity, feel free to contact us directly via WhatsApp or email for a custom quote. We’re happy to work with you to find the best option for your needs.

Yes, you can modify your reservation (such as pickup time, location, or flight details) free of charge, as long as you notify us at least 4 hours in advance.

No, advance payment is not required. You can choose from the following payment options:

If you prefer to pay via bank transfer, just let us know via WhatsApp or email and we’ll provide the necessary details.

Once we receive your request, we’ll review the details and send you a confirmation message via email, including all relevant information and instructions.

Yes. You can book a ride on behalf of someone else — just make sure to include their full name, contact number, and flight details so we can coordinate directly with them if needed.

Is it possible to book a return transfer from the airport to my hotel or vice versa?

Absolutely. You can book a one-way or round trip when making your reservation. Just provide your return flight details, and we’ll take care of the rest. 

Meet and greet is included in all categories. Our representative in charge of escorting you to your vehicle will be at the terminal waiting for you with a sign with your name on it and the CROWN logo.

The driver will wait up to 80 minutes after your flight has landed. If you need more time (e.g., for immigration or baggage issues), please notify us via WhatsApp or email.

We monitor flights to be aware of any delays. If your flight is delayed, we will adjust your pickup time accordingly. The driver always arrives at least 5 minutes before the monitored landing time. You will have 80 minutes of free waiting time from the time the system indicates the flight landed (which is always sufficient in 90% of cases).

In case of cancellation, please contact us as soon as possible to reschedule your transfer.

If your luggage is lost upon arrival, please notify the airline and contact us via email or WhatsApp. We’ll wait for you and do our best to assist while the situation is being resolved.

Yes, meet & greet is included. At Terminal A, the driver will be waiting right at the exit with a sign with your name and the CROWN logo. At Terminal B, because the parking lot is under renovation and the airport authority does not allow vehicles to stop for more than 3 minutes, our representative will greet you with a sign with your name and the CROWN logo and will proceed to call the assigned driver to enter the terminal.

We recommend scheduling your pickup well in advance of your flight departure. The ideal pickup time depends on your hotel area, the travel time to Punta Cana International Airport, and whether you are traveling with checked luggage or only carry-on bags.

As a general rule, guests traveling with checked bags should allow extra time for airline check-in and baggage drop-off. Guests traveling with carry-on only may choose a slightly later pickup time.

For transfers to Punta Cana International Airport (PUJ), we recommend the following minimum pickup times from your hotel before your flight departure:

  • Cap Cana / Cabeza de Toro:
    • 2 hours 30 minutes before departure with checked bags
    • 2 hours before departure with carry-on only
  • Bávaro:
    • 3 hours before departure with checked bags
    • 2 hours 30 minutes before departure with carry-on only
  • Macao / Uvero Alto:
    • 3 hours 45 minutes before departure with checked bags
    • 3 hours before departure with carry-on only
  • Bayahibe / La Romana:
    • 4 hours before departure with checked bags
    • 3 hours 30 minutes before departure with carry-on only
  • Miches:
    • 4 hours 30 minutes before departure with checked bags
    • 4 hours before departure with carry-on only

When booking an airport transfer, you only need to provide your flight number and departure time — there is no need to calculate the pickup time yourself. Our team will review your flight details and recommend a pickup time based on your hotel location and flight schedule, so you can travel stress-free.

Please note that these are our recommended minimum pickup times based on our operational experience. Guests are welcome to choose a different pickup time if preferred, but CROWN Ride Reservation cannot be held responsible for missed flights when a later pickup time is selected against our recommendation.

Are your transfers private or shared?

All our transfers are 100% private. You’ll never have to share a vehicle with strangers — the ride is exclusively for you and your group.

We offer a wide range of vehicles to meet your needs, including hatchbacks for budget-friendly travel, sedans, SUVs, vans, minibuses, and full-size buses. All vehicles are air-conditioned and driven by professional, courteous drivers.

You can select the vehicle that best suits your group size and luggage needs on the reservation form. If you’re unsure, feel free to contact us via WhatsApp or email and we’ll be happy to recommend the best option.

All vehicles are air-conditioned. Wi-Fi is available in select vehicles — if this is important to you, let us know during booking and we’ll do our best to accommodate your request.

Each passenger is allowed one large suitcase and one carry-on bag. If you are traveling with additional luggage, please inform us during the booking process to ensure the vehicle has sufficient space. We have vehicles adapted to different passenger capacities. You can check the luggage regulations for each vehicle on the booking form, to the right of each vehicle option.

Yes, our drivers will gladly assist you with loading and unloading your luggage at both pickup and drop-off locations.

All communication is managed through our official WhatsApp number, Facebook Messenger or email which serves as our central support line. We have real-time access to your driver’s location and trip details, allowing us to provide accurate assistance. While we do not operate 24/7 for general inquiries, our team is active at any hour when there is a confirmed reservation scheduled around that time. If your pickup is approaching or in progress, you can count on real-time support.

No problem! Just let us know in advance and we’ll make every effort to accommodate your needs. We’re here to make your transfer as smooth and personalized as possible.

Yes, child seats are available upon request at no extra charge. Unlike many other companies that charge extra for this service, we include it for free as part of our commitment to your family’s safety and comfort. Please let us know the age and size of the child when making your reservation so we can provide the appropriate seat.

Our standard transfers are point-to-point, but we can accommodate extra stops upon request. Additional fees may apply depending on the number of stops and distance. Let us know in advance and we’ll confirm the details.

Transfer time depends on your route and traffic conditions. 

Are your services reliable?

We pride ourselves on offering punctual and reliable service. We have professional drivers and vehicles in excellent condition to ensure a safe and comfortable journey.

Yes. We provide text-based support (via WhatsApp or email) in any language using translation tools to assist you as clearly as possible. For phone calls, our team is available in English, Spanish, and Italian.

Absolutely. All our drivers are professionally trained, fully licensed, and experienced. To ensure your peace of mind, we send you the driver’s license details — including their photo — before your pickup. This not only guarantees safety, but also helps you easily identify your driver upon arrival.

In the event of heavy rain, road closures, or other unexpected disruptions, we will contact you immediately to offer alternative solutions or adjust your pickup time if necessary. Unlike other companies, we would never abandon a client. We stay in constant communication and always do our best to ensure you reach your destination safely.

Short stops can be requested depending on your route and schedule. Just let us know in advance or ask the driver — additional charges may apply depending on the duration and location.

Yes, we can arrange transfers for events, weddings, corporate trips, and group tours. Contact us directly for custom quotes and vehicle coordination.

We regularly inspect and maintain our vehicles, and all transfers are tracked in real time. Additionally, we stay in constant contact with our drivers and offer WhatsApp support during your trip.

Tipping is not required, but it is appreciated if you feel the service was excellent. Our drivers always aim to offer professional, friendly service.

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