Effective Date: 03-01-2025

Crown Ride Reservation (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website (crownridereservation.com), use our services, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing details, and other identifiers you provide when creating an account or booking a ride.

    • Ride Details: Pickup and drop-off locations, ride preferences, and schedules.

    • Device and Usage Data: IP address, browser type, operating system, and pages visited on our website, collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

    • To process bookings and provide transportation services.

    • To communicate with you about your reservations and respond to your inquiries.

    • To improve our website, services, and customer experience.

    • To send you promotional offers, updates, or newsletters (with your consent).

    • To comply with legal obligations and enforce our terms of service.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

    • Service Providers: Third-party companies that help us provide our services, such as payment processors, customer support providers, or IT services.

    • Business Partners: Affiliates or partners involved in delivering your ride reservation services.

    • Legal Obligations: Authorities or regulators if required by law or to protect our legal rights.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

    • Access and request a copy of your personal information.

    • Correct or update inaccurate information.

    • Delete your personal data, subject to legal obligations.

    • Opt-out of marketing communications.

To exercise these rights, please contact us at [info@crownridereservation.com].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about website usage. You can manage your cookie preferences through your browser settings.

7. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our services signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Crown Ride Reservation
Email: info@crownridereservation.com
Phone: 829-675-8945

Thank you for trusting CROWN Ride Reservation with your transportation needs.

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Frequently Asked Questions:

How can I make a reservation?

You can make your reservation directly through our website in the booking page clicking here, via email at the following address:  bookings@crownridereservation.com, or by WhatsApp message clicking the number: +18296758945

We recommend booking at least 24 hours in advance to ensure availability, especially during high season. However, we do accept last-minute bookings based on availability.

Absolutely! If your address isn’t listed in the form or you need a vehicle with a different capacity, feel free to contact us directly via WhatsApp or email for a custom quote. We’re happy to work with you to find the best option for your needs.

Yes, you can modify your reservation (such as pickup time, location, or flight details) free of charge, as long as you notify us at least 4 hours in advance.

No, advance payment is not required. You can choose from the following payment options:

If you prefer to pay via bank transfer, just let us know via WhatsApp or email and we’ll provide the necessary details.

Once we receive your request, we’ll review the details and send you a confirmation message via email, including all relevant information and instructions.

Yes. You can book a ride on behalf of someone else — just make sure to include their full name, contact number, and flight details so we can coordinate directly with them if needed.

Is it possible to book a return transfer from the airport to my hotel or vice versa?

Absolutely. You can book a one-way or round trip when making your reservation. Just provide your return flight details, and we’ll take care of the rest. 

Meet and greet is included in all categories. Our representative in charge of escorting you to your vehicle will be at the terminal waiting for you with a sign with your name on it and the CROWN logo.

The driver will wait up to 80 minutes after your flight has landed. If you need more time (e.g., for immigration or baggage issues), please notify us via WhatsApp or email.

We monitor flights to be aware of any delays. If your flight is delayed, we will adjust your pickup time accordingly. The driver always arrives at least 5 minutes before the monitored landing time. You will have 80 minutes of free waiting time from the time the system indicates the flight landed (which is always sufficient in 90% of cases).

In case of cancellation, please contact us as soon as possible to reschedule your transfer.

If your luggage is lost upon arrival, please notify the airline and contact us via email or WhatsApp. We’ll wait for you and do our best to assist while the situation is being resolved.

Yes, meet & greet is included. At Terminal A, the driver will be waiting right at the exit with a sign with your name and the CROWN logo. At Terminal B, because the parking lot is under renovation and the airport authority does not allow vehicles to stop for more than 3 minutes, our representative will greet you with a sign with your name and the CROWN logo and will proceed to call the assigned driver to enter the terminal.

We recommend scheduling your pickup well in advance of your flight departure. The ideal pickup time depends on your hotel area, the travel time to Punta Cana International Airport, and whether you are traveling with checked luggage or only carry-on bags.

As a general rule, guests traveling with checked bags should allow extra time for airline check-in and baggage drop-off. Guests traveling with carry-on only may choose a slightly later pickup time.

For transfers to Punta Cana International Airport (PUJ), we recommend the following minimum pickup times from your hotel before your flight departure:

  • Cap Cana / Cabeza de Toro:
    • 2 hours 30 minutes before departure with checked bags
    • 2 hours before departure with carry-on only
  • Bávaro:
    • 3 hours before departure with checked bags
    • 2 hours 30 minutes before departure with carry-on only
  • Macao / Uvero Alto:
    • 3 hours 45 minutes before departure with checked bags
    • 3 hours before departure with carry-on only
  • Bayahibe / La Romana:
    • 4 hours before departure with checked bags
    • 3 hours 30 minutes before departure with carry-on only
  • Miches:
    • 4 hours 30 minutes before departure with checked bags
    • 4 hours before departure with carry-on only

When booking an airport transfer, you only need to provide your flight number and departure time — there is no need to calculate the pickup time yourself. Our team will review your flight details and recommend a pickup time based on your hotel location and flight schedule, so you can travel stress-free.

Please note that these are our recommended minimum pickup times based on our operational experience. Guests are welcome to choose a different pickup time if preferred, but CROWN Ride Reservation cannot be held responsible for missed flights when a later pickup time is selected against our recommendation.

Are your transfers private or shared?

All our transfers are 100% private. You’ll never have to share a vehicle with strangers — the ride is exclusively for you and your group.

We offer a wide range of vehicles to meet your needs, including hatchbacks for budget-friendly travel, sedans, SUVs, vans, minibuses, and full-size buses. All vehicles are air-conditioned and driven by professional, courteous drivers.

You can select the vehicle that best suits your group size and luggage needs on the reservation form. If you’re unsure, feel free to contact us via WhatsApp or email and we’ll be happy to recommend the best option.

All vehicles are air-conditioned. Wi-Fi is available in select vehicles — if this is important to you, let us know during booking and we’ll do our best to accommodate your request.

Each passenger is allowed one large suitcase and one carry-on bag. If you are traveling with additional luggage, please inform us during the booking process to ensure the vehicle has sufficient space. We have vehicles adapted to different passenger capacities. You can check the luggage regulations for each vehicle on the booking form, to the right of each vehicle option.

Yes, our drivers will gladly assist you with loading and unloading your luggage at both pickup and drop-off locations.

All communication is managed through our official WhatsApp number, Facebook Messenger or email which serves as our central support line. We have real-time access to your driver’s location and trip details, allowing us to provide accurate assistance. While we do not operate 24/7 for general inquiries, our team is active at any hour when there is a confirmed reservation scheduled around that time. If your pickup is approaching or in progress, you can count on real-time support.

No problem! Just let us know in advance and we’ll make every effort to accommodate your needs. We’re here to make your transfer as smooth and personalized as possible.

Yes, child seats are available upon request at no extra charge. Unlike many other companies that charge extra for this service, we include it for free as part of our commitment to your family’s safety and comfort. Please let us know the age and size of the child when making your reservation so we can provide the appropriate seat.

Our standard transfers are point-to-point, but we can accommodate extra stops upon request. Additional fees may apply depending on the number of stops and distance. Let us know in advance and we’ll confirm the details.

Transfer time depends on your route and traffic conditions. 

Are your services reliable?

We pride ourselves on offering punctual and reliable service. We have professional drivers and vehicles in excellent condition to ensure a safe and comfortable journey.

Yes. We provide text-based support (via WhatsApp or email) in any language using translation tools to assist you as clearly as possible. For phone calls, our team is available in English, Spanish, and Italian.

Absolutely. All our drivers are professionally trained, fully licensed, and experienced. To ensure your peace of mind, we send you the driver’s license details — including their photo — before your pickup. This not only guarantees safety, but also helps you easily identify your driver upon arrival.

In the event of heavy rain, road closures, or other unexpected disruptions, we will contact you immediately to offer alternative solutions or adjust your pickup time if necessary. Unlike other companies, we would never abandon a client. We stay in constant communication and always do our best to ensure you reach your destination safely.

Short stops can be requested depending on your route and schedule. Just let us know in advance or ask the driver — additional charges may apply depending on the duration and location.

Yes, we can arrange transfers for events, weddings, corporate trips, and group tours. Contact us directly for custom quotes and vehicle coordination.

We regularly inspect and maintain our vehicles, and all transfers are tracked in real time. Additionally, we stay in constant contact with our drivers and offer WhatsApp support during your trip.

Tipping is not required, but it is appreciated if you feel the service was excellent. Our drivers always aim to offer professional, friendly service.

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